Refund policy

Return Policy

At PH Supplies, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help.

Returns

We accept returns on eligible items within 14 days of the date your order is delivered.

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition.

  • Include all original packaging, tags, and accessories.

  • Not show any signs of wear, damage, or alteration.

Please note that return postage costs are the responsibility of the customer, unless the item is faulty or we have made an error with your order. We strongly recommend using a tracked and signed-for delivery service, as PH Supplies cannot be held responsible for returns lost in transit.

How to Start a Return

To request a return, please contact us with your order number before sending your item back.

Email: phsupplies10@gmail.com
Phone: +44 7856 267098

Once your request has been approved, we'll provide you with the return instructions.

Refunds

After we receive and inspect your returned item, we will notify you of the outcome of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days, depending on your payment provider.

Original shipping charges are non-refundable, unless your order arrived faulty or we sent you the incorrect item.

Exchanges

If you wish to exchange an item for a different size or product, please contact us within 14 days of receiving your order. Exchanges are subject to product availability.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery.

Email us at phsupplies10@gmail.com or call +44 7856 267098 with your order number and photographs of the issue. We will resolve the matter as quickly as possible by offering a replacement, exchange, or full refund where appropriate.

Non-Returnable Items

The following items cannot be returned unless they are faulty:

  • Gift cards

  • Items that have been worn, used, or damaged after delivery

  • Products returned without their original packaging or tags

  • Any items marked as non-returnable in the product description

Need Help?

If you have any questions regarding your return or refund, our team is happy to help.

Email: phsupplies10@gmail.com
Phone: +44 7856 267098

We appreciate your trust in PH Supplies and are committed to providing a straightforward and hassle-free returns process.